Bag GuySupport
How can we help?
Email support@bagguyapp.com and a real person will reply, usually within two business days. Tell us your device, app version, what you were trying to do, and any error message you saw.
Email supportCommon questions
My receipt didn't earn Bag Points
Make sure the whole receipt is flat, well lit, and shows the store name, date, and total. Each receipt can earn points only once. If it still doesn't work, email us with the date and store, and we'll take a look.
A deal wasn't available at my store
Offers can sell out, end early, or vary by location. Let us know which deal and where, so we can fix or remove it.
An item marked SNAP-friendly wasn't covered at checkout
"SNAP-friendly" means an item is usually eligible under federal rules, but the register decides, and some states restrict items like soda and candy. Please tell us the item and your state so we can improve our labels. See What SNAP covers.
Can I check my EBT balance in Bag Guy?
No. Bag Guy doesn't connect to EBT accounts. Use your state's official EBT app, website, or the phone number on the back of your card.
I forgot my password
Email support@bagguyapp.com from the address you signed up with, and we'll help you get back into your account.
How do I delete my account?
See Delete your account.
Privacy and data requests
To access, correct, or delete your data, email support@bagguyapp.com. Read our privacy policy for details.
Need help with SNAP benefits?
Bag Guy is independent and can't help with SNAP applications, balances, or cases. Contact your state SNAP agency; find it in the USDA SNAP state directory.
For App Review
Bag Guy's core features, including Deals, Scan, and Bag Points, can be explored from the app's home screen. Reach us at the support email above for review access questions.